Site Admin facing -- Your operation is taking longer than usual issues when click on JIRA settings

Question

Hi Team, I am Kushal Singh and I am the site admin of my company's JIRA instance. However when I access JIRA admin functions, I get an error as stated below in screenshot:

Angélica Luz · Answer

Hi Kushal,

Thank you for sharing the ticket. In that case, the customer was not added to the administrators’ group, so we can try to do the same, or even if you are already added, you can remove and add yourself again.

Please, go to > Administration > Users and confirm if you are part of all administrators group.

Also, on the left sidebar, click on Product access > Administration access and confirm if the groups are added there as well. If it's not, then just add the groups.

Kushal Singh · Answer

Hi Team,

Is there an update on my questions?

Kushal Singh · Answer

Hi @Angélica Luz

I also see that a similar issue was raised in the past, however I am not able to see the results of the support ticket raised

I have pasted the link of the community link below for reference

https://community.atlassian.com/t5/Jira-questions/Not-able-to-access-Jira-application-settings-Your-operation-is/qaq-p/1132198