Unable to copy comments of the linked issues in two different projects

Question

Project 1 is a Service Desk where internal non tech teams like customer support, ops, etc raise tickets and Project 2 is for tech and product (used for managing sprints, backlogs, etc)

I was able to post issues from project 1 to project 2 with the automation option that service desk has. However Once posted on project 2 and tech team resolves it and updates in the comments section, we want to post those comments back to project 1 which is a service desk.

Has anyone done any automation which involves copying comments of the linked issues across projects? Would really appreciate it if someone can guide me here.

PS: We use cloud jira services

Tansu Akdeniz · Answer

As I can see from the screenshot, trigger listens all issue comments. Then, you filter by Auto_ServiceDesk issue label. Also it works for "clones" link type.

Can you please verify that both conditions match?

* Maybe issue is related with "is cloned by" inward type?
* Label matches?

Also, does the rule actor have permission to comment on service desk issue?

There is an audit log section in screenshot. Please re-produce the issue and have a look.

Piyush Dinde · Answer

Hi @Tansu Akdeniz

I used the method 4. Also kindly note that I have written this trigger on project 2.

Please see the screenshot attached. This rule set doesn't seem to work. I have tried editing this multiple times. Could you tell me what's wrong here?

Tansu Akdeniz · Answer

Hi @Piyush Dinde

There are lots of ways to copy a comment from project to project.

1) Script runner add-on:

* Go to Project 2 workflow -> related transition -> Add post-function -> Script post-function ->  Adds a comment to linked issues when this issue is transitioned

OR

* Add a custom script and write your own code.

2) Jira Suite Utilities (JSU) add-on; there is a Copy Value From Other Field (JSU) function in post-functions.

3) JMWE add-on, there is Comment linked issues (JMWE add-on) function.

4) You create automations with Automation for Jira add-on.

Also, please check this topics.

* https://community.atlassian.com/t5/Marketplace-Apps-Integrations/copy-comment-to-linked-issue/qaq-p/675416
* https://community.atlassian.com/t5/Jira-questions/Copy-comments-between-linked-issues-in-two-different-projects/qaq-p/885367

Regards