Can Service Desk cloud customers be configured to use OAuth?

Charles Beatty

We are setting up Service Desk for use by our employees. I have set up the sync with G Suite for our agents. But we would like to be able to use Google login for the rest of the company to log in to the portal, and not have to license 100 people just to open tickets while also restricting logins to our employees. Is that possible?

Angélica Luz

Hello Charles,

Welcome to Atlassian Community!

Using SSO such as GSuite it’s great to manage all users, but currently, this option is not available for portal only customers, since they need an Atlassian account and also they need to be listed as internal users.

There is a workaround for that, where you can migrate the customers’ account to Atlassian account and remove all groups from their profile (so they won’t count as a license).

We have a feature request suggesting the implementation of this ability:

• SSO integration with JIRA Service Desk

Please, click on vote and watch to receive updates about the feature.

If you have any other question regarding this matter, please let us know.

Regards,
Angélica