nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can I repoen a closed ticket?

Leonardo Venuti

Hi,

We closed a ticket and need to reopen it. How can I do it?

It is possible to add a column or something to see closed tickets?

Regards

Accepted answers

All comments

Your workflow needs to have a transition from closed to reopen. An admin will need to add this transition.

In addition to what @Jack Brickey said, make sure the transition uses a post function to CLEAR the resolution field

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