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Unable to enter end date for sprint, incorrect date format

Matilda Westerdahl

Hi,

It seems like the end date picker for my sprints isn't working - no matter how I put in the information, even if it's in the format that is suggested, I get a message saying that it's not a valid format.

I've read previous posts suggesting to go into advanced settings and making sure that the java and javascript date picker formats are the same. It looks like this:

Skärmavbild 2019-10-20 kl. 16.57.18.png

Is this correct? I tried changing it so that they are the same, but then when I click the "Start sprint button", it just keeps loading and nothing happens, so I changed it back to how it was.

What else should I try?

Accepted answers

Matilda Westerdahl

Just for information, I was in contact with the Atlassian support and they told me to first change my time zone under personal settings and then try to change the language. This worked, and the problem is now solved!

Thanks for your help, Pavel.

All comments

Pavel Junek

Hi @Matilda Westerdahl,

Welcome to Atlassian Community!

To change the date you need to know the following:

Changing the Due Date Input Format

In your case:

dd/MMM/yy h:mm a means 05/Jun/19 8:50 AM
javascript.format have to be %d/%b/%y %l:%M %p

Kind Regards

Pavel

Matilda Westerdahl

Hi Pavel!

Thanks for the reply. I have entered the javascript format like you said, but it doesn't seem to make any difference. Could it have to do something with the fact that I'm using it in Swedish (different time zones)?

Pavel Junek

Hi Matilda,

Your welcome!

Please try to check Jira's settings -> Look and feel.

Pavel

Pavel Junek

And you have to make the same settings for jira.date.picker.javascript.format and jira.date.time.picker.javascript.format - new format:

jira.date.picker.javascript.format: %d/%b/%y
jira.date.time.picker.javascript.format: %d/%b/%y %l:%M %p

Matilda Westerdahl

Hi Pavel,

I followed your suggestions and it looks like this now (in Swedish but I think you understand anyway)

Skärmavbild 2019-10-21 kl. 18.21.07.png

.... But I still have the same problem:

Skärmavbild 2019-10-21 kl. 18.25.00.png

Pavel Junek

Hi @Matilda Westerdahl,

Looks like you still don't have the date format setting correctly. Please try adjusting the settings as follows:

Screenshot 2019-10-21 at 19.02.30.png

Pavel

Matilda Westerdahl

Still not working

Skärmavbild 2019-10-21 kl. 19.27.51.png

Pavel Junek

Hi Matilda,

aha, aha. Thanks a lot for trying out!

I was looking for a problem and it looks like it's due to the Swedish language - Unable to start sprint and pick date through calendar

Please try change JIRA default language to English.

Pavel

Matilda Westerdahl

Hi,

It seems indeed that there is something wrong here. It says in the settings that the default language is set to English, but everything is still in Swedish. It flimmers and shows in English for one second and then switches back?