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Why do staff get a notification when they are not seat as a notifier?

Damien Varney

I have set notifications for Create, Update and the like to the Reporter, Assignee and Watcher and yet some staff get notifications when a ticket is created or updated when they are none of these. Why?

Is there any other way than notifications can be set?

Thanks

Jira notification.png

Accepted answers

Kevin Johnson_3sxc8m

in the notification scheme it might have set like to receive notification when ever the changes are made .. Try re-configuring it

All comments

Kevin Johnson_3sxc8m

in the notification scheme it might have set like to receive notification when ever the changes are made .. Try re-configuring it

Damien Varney

I have already done this but some staff are still getting notifications when according to the Notifications setting they should not. Is there any other way someone can get a notification?

Kevin Johnson_3sxc8m

if this is jira cloud then whenever someone mention a user(for example user called kevin ) that he is totally not linked to the issue or notification settings too will receive a email

Kevin Johnson_3sxc8m

https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html

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