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Automatically Alerting if Ticket open greater than 1 week

Bryn Koning

I would like to e-mail individual team members when tickets assigned to them are greater than 1 week old. I would like to do this on a scheduled basis (once a week) and if the ticket is unassigned I would like to send it to a group rather than to individuals.

A cumulative status mail directly to myself would also be of great benefit, how can I do this.

Automation only allows me to send an email to customer involved or Reporter, I have created an SLA rule for all open tickets that are greater than 168 hours (1 . Week)

responses appreciated?

Bryn

Accepted answers

Iago Docando

You can create a filter that searchs for those issues and have your team subscribed to that filter.

Since I see you're using the cloud version, I warn you that you won't be able to subscribe groups to the filter, as stated here:

https://community.atlassian.com/t5/Jira-questions/How-can-I-subscribe-a-group-to-a-filter/qaq-p/757898

All comments

Iago Docando

You can create a filter that searchs for those issues and have your team subscribed to that filter.

Since I see you're using the cloud version, I warn you that you won't be able to subscribe groups to the filter, as stated here:

https://community.atlassian.com/t5/Jira-questions/How-can-I-subscribe-a-group-to-a-filter/qaq-p/757898

Susan Hauth _Jira Queen_

Hi Bryn,

Consider the app "Automation for Jira" which can be triggered on a SLA and send an email to assignee, project role etc.

Susan

Gil_2dvf2c

Automation for Jira can help with that.

See my response here:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-to-create-a-Jira-Service-Desk-ticket-reminder/qaq-p/1169309#M37193

Bryn Koning

Thanks this is how I eventually delivered the requirement. Thanks Bryn

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