File attachments in ticket response - download without login

Priyendu Bhardwaj

Right now when we send updates on ticket with an attachment our customer has to login to download the file. Is there a way to avoid download of the file without logging in to the portal?

I have seen one implementation where file comes as a link and when the link is clicked file gets downloaded automatically. Possibly a server implementation, we are using service desk cloud.

-Thanks,

Priyendu

DPKJ

@Priyendu Bhardwajthis is know issue with service desk, and issue similar to this is already logged with Atlassian - JSDCLOUD-3371

 

As a workaround you have use this plugin that add attachment to email itself, so customer don't have to come to your site to view it. - Enterprise Mail Handler for Jira (I am not associated with this plugin).