Can I manage/influence search results of the knowledge base

unknown

Hi all,

 

As we are setting up a new Service Desk I'm experimenting with a Confluence knowledge base that is used when customers enter a new ticket. One of the things that I noticed is that the kb is searched on all terms used in the ticket. As this also includes frequently used words like "it".

 

Is there a way to "teach" the search engine to skip certain words? As almost every article in the kb will contain words like "it", "a" and "is" I'd like to prevent showing a lot of articles that have absolutely no relevance to the ticket.

 

Have fun!

 

Joost

Glauco

Hi Joost,

You can use double quotes to search for a phrase that contains words like 'it', 'a' or 'is'.

e.g.: If you search for the phrase "confluence is a new way for teams to work together", the words 'is', 'a' and ‘o’ will be ignored.

As stated in Confluence's documentation: "Confluence will ignore common words (stop words), including 'and', 'the', 'or', and more, even if they are included within double quotes. See the default list of stop words used by Confluence's search engine, Lucene, in the Lucene documentation."

 

Glauco