REST API - Change Queue for request/issue - Jira Service Desk

Question

I can get the queues but I cannot put the issue in a certain queue or assign the request to someone.

That’s basically what I want. I want to be able to assign someone to a request, either on the creation of the request or after.

The create customer request only allows you to set a reporter (raiseOnBehalfOf) and requestParticipants.

Paolo Di Bello · Answer

PUT /rest/api/2/issue/:issueIdOrKey/assignee

body:

{
   "name": "-1"
}

The above api request allows you to set or unset(-1) the assignee but only after the creation of the customer request.

Paolo Di Bello · Answer

I tried with the following request and it didn't work as expected:

{
   "requestParticipants": [
     ""
  ],
  "serviceDeskId": "1",
   "requestTypeId": "10104",
   "requestFieldValues": {
   "summary": "I am Fred",
   "description": "!!",
    "reporter": {
      "name": "hateyou"
     },
    "assignee": {
       "name": "hateyou"
     }
   }
}

I got this error log

{
"errorMessage": "Unable to create request because of theses errors : The field 'reporter' is not valid for this request type 'Email request'.",
"i18nErrorMessage": {
"i18nKey": "sd.request.create.error.failed.msg",
"parameters": [
"The field 'reporter' is not valid for this request type 'Email request'."
]
}
}

I also tried by putting exactly the  code you gave me

"requestFieldValues": {
"assignee": "jsmith"
   }

But I get the following error log:

{
"errorMessage": "Unable to create request because of theses errors : Field with id 'assignee' named 'Assignee' has these errors : data was not an object",
"i18nErrorMessage": {
"i18nKey": "sd.request.create.error.failed.msg",
"parameters": [
"Field with id 'assignee' named 'Assignee' has these errors : data was not an object"
]
}
}

I think the assignee field needs to be an object.

Thanks in advance! 
Regards

Michael Kuhl {Appfire} · Answer

Close, but you need to be sure to use quotes:

"requestFieldValues": {
    "assignee": "jsmith"
  }