No email notifications are being received by anyone

Girish Patel

Since 13th Aug 2019, I am facing "No email notifications are being received by anyone" on any event like issue created, updated, reported, watcher, etc...

I have checked notifications, notification schemes, permission schemes, Outgoing Email Settings and all are configured well.

Anyone can help me with this? It would be highly appreciated.

We are using Atlassian Cloud services like Jira, Jira Service Desk, Confluence.

 

Thanks,

Girish.

 

Jack Brickey

These are difficult issues for the Community to help resolve. While I can provide some thoughts it would likely be faster to reach out to Atlassian Support directly as they can log into your instance and look at logs.

that said...

• what occurred on the 13th?
• are you using any email handler extension? If so it is possible that the conflict lies in an update to that addon OR an update to Jira itself that conflicts with the addon.
• do @mentions result in any email?
• can you check your outbound mail Setting to ensure it is enabled. If so disable and re-enable.
• check with IT and see if they see any emails flowing they the server.