thanks for the reference, going to in estival the plug in

Hello Michael, In additional with the other responses, as the SLA is viewed inside JIRA settings (On the Service Desk projects) and the Customers don't have access to it, this is currently not possible. By this reason, I'd suggest you to vote on the following issue to increase its popularity and add it to your watchlist for future updates: https://jira.atlassian.com/browse/JSD-325

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