A customer has submitted a ticket under 'New Feature' How do I edit this to 'Support'?

Tracey Newton

The only option available is to change it to 'Bug' - there is no Support option.  Other tickets for Support that need to be changed to New Feature etc are ok to do that way round?

 

Nic Brough -Adaptavist-

If there is no "support" option when editing the issue, then there are two possibilities.

• The issue type is not used by the project - you'll need to add it to the issue type scheme
• The issue type is configured in a way that is incompatible with the current type - you'll need to use "move" to change the issue type