What is the best way to get the request type key on Jira Cloud?

Alice van Wouw

We have a system that connects to Jira Cloud and one of the use cases requires the creation of a Service Desk Issue with a specific request type. Up till now we have gone through the activeobjects.xml from the backup to get the uuid/key of the request type. We want to programmatically set the request type based off a list of current request type uuids.  

 

"/rest/servicedesk/{serviceDeskId}/servicedesk/request/{issueId}/request-types" 

 

The above API allows us to get a list of request types with the key, however, it is an internal API and, therefor, cannot be used by a plugin (without username and password). 

 

"/rest/servicedeskapi/servicedesk/5/requesttype/1"

 

This is the offical API for Service Desk to get request types,  however, it does not return the request type's key. 

 

Any advice would be greatly appreciated. 

 

 

Dario B

Hi @Alice van Wouw ,

Please review below HowTo:

• How to set the Request Type when creating an issue using Jira Core REST API in Cloud

In there it is mentioned: 

the correct (and easiest) way to create a Jira Service Desk request via REST API is to use the Jira Service Desk Cloud REST API 'request' endpoint: /rest/servicedeskapi/request

 

However, in case you need to use the Jira Core /rest/api/2/issue endpoint, then that's actually the only way to get the request-type key in Jira Cloud.

Can you kindly let us know the use-case why you cannot use the JSD endpoint /rest/servicedeskapi/request?

 

Finally, you may want to watch and vote for the below Feature Request asking to have the requesttype REST API endpoint for JSD to also return the request type Keys:

• JSDCLOUD-4917: The REST API endpoint /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype should include the request-type Key in the response

 

I hope this helps.

 

Cheers,
Dario