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Connect (Interface) JIRA Service Desk with two JIRA Software from different instances

Cihan Ünsal

Dear all,

I have following Situation:

1 x JIRA Service Desk in Cloud instance

1 x JIRA Software in Cloud instance

1 x JIRA Software in self-hosted Server instance

I want to get the JIRA Service Desk instance connected with JIRA Software in Cloud instance and also with JIRA Software in self-hosted Server instance.

Is this a possible constellation? How is it possible to realize this?

Thank you in advance.

Cihan Ünsal

Accepted answers

All comments

Nic Brough -Adaptavist-

Connect - yes, set up application links for them.

You'll then need to explain what you want to use these connections to do?

Cihan Ünsal

That means, I need here in all applications a set up under "application links" to connect them all.

Would it then be possible to convert JIRA Service Desk Tickets into JIRA Software Tickets?

Or is it only possible to get to or more tickets get linked from the different applications?

Nic Brough -Adaptavist-

No, an application link does not allow you to throw issues from one system to another. You have totally separate systems here, and "convert" is only possible within the same system.

Linking is all you can do (without code/apps)

If you're interested in synchronising these systems though, have a look at Backbone and Exalate.

Cihan Ünsal

OK, I understand. Only Linking between the different instances is possible, but to get really connected with other instances there are special Apps needed like Backbone and Exalate. Are there also other Apps?

That is really interesting.

But are these two Apps compatible also with JIRA Service Desk? It seems like that these are only be used between two different JIRA Software instances.

Riddhi Shah_wf0v6o

@Nic Brough -Adaptavist- Thank you for mentioning us.

Hello @Cihan Ünsal ,

As mentioned by Nic, you can connect all 3 instances using a live synchronization tool.

I'm Riddhi from the Exalate team, which is a live synchronization tool. If you agree to this solution we can help you with live syncing of the multiple projects.

Exalate is made for the use case you described. As it allows syncing information bi- and uni-directionally between multiple Jira instances. Or separate projects in your local Jira.

It's mega flexible, you can sync all types of information, including comments, attachments and custom fields. You can control what to sync and what not, and much more ....

It can also cater to your situation of dealing in a private to public sync, You can find out more about it here.

By the way, It might also be useful to set up a live video-discussion to demonstrate how Exalate would get set up for your use case

Would that be valuable to you? You can book a suitable slot here.

Cheers,

Riddhi

Łukasz Krupa_7o2i79

Hi @Cihan Ünsal

I'm Łukasz from Deviniti.

You can use existing solution to synchronize multiple Jira instances like IssueSYNC. It works for:

- cloud

- server

- data center deployments and supports different Jira version 6, 7, 8 and Jira editions

- Core

- Software

- Service Desk.

You setup whole integration via UI and you can let your project administrator's to setup/tune own synchronization for remote Jira connections prepared by sys admin before.

If you have questions, please contact us

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