How can we allow acces to our service desk customer to Confluence?

Inacio Baptiste

Hi community.

We need to share our tutorials to our custumers only. So we linked Confluence to our Service Desk.

We can have an deformate view in Service desk of our tutorial and when we want to go on Confluence (Overviex / home) service desk customers have no acces allow.

So our questions are:
- How can we allow acces to our service desk customer without acces to public at our tutorials? (and without increase our bills )
- How can we use more screen space on Service desk view? (cf: foto)

Hope i'm not confuse. 
Thank for your help



That's the space we wanted to gain (on computer screen) (on the foto)

Shannon S

Hello Baptiste,

Welcome to Atlassian Community. It's great to have you.

Once you have Set Up a Knowledge Base for your customers, then they can access the articles via the help center or a link to an article obtained via the help center.

The permissions you apply to the knowledge base determines who will have access to the space:

Anyone can read articles	Anyone view knowledge base articles via the help center or a link your team shares. People can also discover your articles via search engines. This setting only displays if your project has a login-free portal. This option is best if your team writes articles to share with customers.
Everyone with access to your service desk	Anyone can view knowledge base articles via the help center or a link your team shares. This option is best if your team writes articles to share with customers.
Only licensed users	People need a Confluence license to read knowledge base articles via the help center or a link your team shares unless you allow anonymous access in the knowledge base space. Anonymous access is not compatible with SSO using 2-legged OAuth. This option is best if only your team reads and writes articles.

Note that it's not possible for your customers who do not have a Confluence license to access the space via Confluence.

For this, the last permission applies. You would need to enable anonymous access globally, and then restrict each space individually that you do not want to be accessible to the general public. 

If you want to make sure that anonymous users cannot access your Confluence space then the best way is to just allow them to access via the portal.

I hope that clarifies things!

For your 2nd requestion regarding space, your screenshot looks very odd to me and perhaps you might be using a smaller resolution. I would recommend raising this as a new question in the Jira Service Desk collection, and someone will be able to assist you.

Regards,

Shannon