Translation of automated comments

Question

Hi,

Right now I am trying to automate Jira. In my setup I got 2 languages (Dutch default,  English as option).

Now I try to make some automated comments when a ticket is on a specific status for X time. Now when I send some automated E-mail, I can translate it in the translations menu.

But when I try to add a automated comment, I can't translate it. But I prefer comments above e-mails because comment's are logged in a ticket, and a automated e-mail not.

Is there any way to translate the automated comments? Or am I restricted to automated e-mail's when I want to translate it.

Already thanks for thinking with me!

Patrick van der Rijst · Answer

You can use a JQL condition for this if needed. Not the best solution.. but it works.

Robert van Lienden · Answer

Hi Ombeline,

Never found a solution for this. Right now (because 99% of our customers are dutch) I just kept the automated e-mails/comments in Dutch.

Ombeline Suhard · Answer

Hello Robert,

I have the same problem. Have you found a solution?

Thanks,