Is it possible to cap customer ticket submissions via customer portal? 2-3 per 24 hours?

Robert Halpin

We would like to cap customer submissions based on a 24 hour limit to avoid spam and duplicate requests per the customer portal. 

 

I have searched all of the settings (customer permissions/Portal customization) and haven't had any luck. 

 

I'm hoping someone has done the same thing or can point me in the right direction on this. 

 

Thanks!

Angélica Luz

Hi Robert,

Currently, there is nothing that could prevent a customer to create tickets in the portal during a period of time.
There is a setting for email on Jira settings > System > Incoming email > Advanced mail loop detection where you can set the limit of emails from the same person.
I searched for feature requests regarding this matter but didn't find anything that could help us, so feel free to create one on jira.atlassian.com (project JSDCLOUD) adding more details about why this feature would be important for your environment.

Regards,
Angélica