I would like to create a CNAME record that points to my JIRA portal

Question

I would like to create a CNAME record (ex. helpdesk.mydomain.com) that points to my JIRA Service Desk site.  I understand that the URL will change back to the typical JIRA URL, but I would like to have an easy / familiar URL that my clients and end users can remember.  Once they have accessed the site, I am no longer concerned with maintaining the CNAME URL.  Any help would be appreciated.

Thanks,

Ben

Jonathan Bradley · Answer

That defeats the entire purpose of why you would want to use a CNAME

sara_6nw0oa · Answer

There are multiple ways to accomplish this.We cannot configure seperate link for SD as it should same as Jira base URL.

Few workarounds.

1.Host a simple static HTML page with a proxy(apache or nginx) and configure SSL with the required CNAME.There you can put an href link to SD portal.

2.Put a redirection in of your jira proxy to redirect the required url to Jira sd link.This requires changing current proxy settings of Jira.

Brant Schroeder · Answer

If you have a domain or sub-domain already you can just redirect it to your portal.  How to do this depends on who your domain host is.