Modify text in notification sent to the agent when assigning a Service Desk issue

Victor_De_Los_Santos_Bernad

Currently, when I assign an issue to a service desk agent, the agent receives an email notification indicating that he/she has been assigned to that issue.

I would like to include in that notification the Issue summary and the Issue description. Is it possible?

Olga Videc

Hello @Victor_De_Los_Santos_Bernad 

Not sure if this helps but check this.

https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html

Also what I would do is edit notification scheme

I would disable notification when the issue is assigned

Then create a custom automation rule to trigger custom email notification when the issue is assigned.

BR, Olga