Outgoing project e-mail addresses cannot be specified

b.schmitt

Hi, I have a problem with the project email address in JSD Cloud.

In our company, different sender addresses have been defined in different projects, but nobody knows how to do it anymore.

Now a new project has been created in which the sender address is to be changed from project@company.atlassian.net to support.project@company.com . Unfortunately this doesn't work, but the following error message appears: "Domain-Standard for this domain failed.

Where do I have to configure the sender address?

Unfortunately I didn't find anything to this problem, but maybe somebody knows what's wrong here.

 

Angélica Luz

Hi there,

Thank you for the details.
To be able to change the project email, your domain must be verified first.
You can find all the steps on the documentation below:
- Configuring Jira Cloud to send emails on behalf of your domain

Please, give it a try and let us know if you face any issue or have any other question.

Regards,
Angélica