Automation rule.

Question

How to set automation if the ticket is in a particular state and the original estimate is empty?

Basically, I want to set an automation trigger whenever the state of the ticket is moved from review to in progress and the original estimate? I want the state of the issue to remain the same until and unless the original estimate is set. This is what i've done so far.

Thanks in anticipation!

Anand Vardhan_21ao97 · Answer

Sure. I'm attaching two screenshots. One for the workflow and the other for the validator in place.

The idea is to not allow the user to move the ticket until the time spent is filled in this transition. And if this is filled, the transition should happen.

Jack Brickey · Answer

i'm not sure i'm following here.

Are you saying that when you transition an issue from QA to SignOff you have a screen that pops up presenting you with the time log and you feel it in and then submit and you get an error telling you to fill in the time? Please provide some screenshots that could illustrate what you are seeing along w/ you transition config and validator screens

Anand Vardhan_21ao97 · Answer

Hey Jack,

Thanks for the response!

I did add a validator while transitioning from QA->SignOff. I added Field modified validator. It works correctly and shows the alert. However, even if i enter the time log after the alert, the alert or validators still comes into the play. Any insight on why this happens or how to remove this?