Automation which concerns linked issue

Janneke

Hi,

I would like to add an automation which get triggered when a linked issue is updated.
For example:

Ticket number 1 is related to ticket number 2. A colleague comments on ticket number 2. When this happens, the status of ticket number 1 should be changed.

Is this possible?

Angélica Luz

Hi Janneke,

It's possible to achieve this using an add-on like Automation for Jira. Currently, the built-in automation in Jira Service Desk does not provide the triggers to copy a comment.
There is a free version that you can use and check if it helps.
You can use the options below:

Hope this helps!

Regards,
Angélica