Service Desk Reporting for Customers

Question

Hi all,

I need to find a method to open the reporting capabilities to the customer through JIRA.

Customers should be able to see the last two weeks open/closed and updated tickets.

Is there any in-built capability for this requirement in JIRA?

For example, a customer has bought 40 hours a week of support from us. They would like to see remaining hours in the customer portal if possible - check the possibility of this - tied with enabling time reporting.

Jack Brickey · Answer

there is nothing built in that allows you to expose via browser. Consider an addon or consider doing reports in Confluence and exporting to pdf and emailing.