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JSD - Edit Customer "Full Name"

Andreas Schnederle-Wagner

Hello,

as an Admin I can change the "Full Name" of our Service Desk Customers. (i.e. from their E-Mail to their real Name)

What Permission is responsible for this authorization?

I want my JSD Agents be able to edit the Customer "Full Name" - but struggling to find the right Permission ...

thx, bye from Austria

Andreas Schnederle-Wagner

Accepted answers

Angélica Luz

Hi Andreas,

Only site-admins can change customers' full name because it's necessary to access Site administration > Jira Service Desk > Portal only customers and only users added to the group site-admin can do this. Note that they will also be able to manage internal users.

Regards,
Angélica

All comments

Angélica Luz

Hi Andreas,

Regards,
Angélica

Andreas Schnederle-Wagner

Hi Angélica,

thx for the Info!

What a pity it needs a Site-Admin für a Task made for Service Desk Agents ...

Is there already a Feature Request for "Add Permission to allow JSD Agents to edit Customer's Full Name"? If not - could you maybe rise one?

thx, bye from Austria

Andreas

Angélica Luz

Hi Andreas,

Yes, we have a feature request suggesting this:
- https://jira.atlassian.com/browse/JSDCLOUD-4551
Please, click on vote and watch to receive updates.

Bye from Brazil!

Angélica

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