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Jira Service Desk Ticket Fields

Kurt Goodridge

We are just starting out with JSD and have created a JSD project and it generated the service desk. I navigated to the following ticket type and wanted to edit the canned fields. One of the combo box fields called Impacted Services. I want to be able to add a service we actually employ. Where can I locate this field to make the change?

Field: Impacted Services

Where do I go to edit this field? I have tried Jira Settings-issues-Custom fields and cannot find the field.

Accepted answers

Brant Schroeder

If it is not a custom field it is most likely a project component. You should look there and see if that is what they are using.

All comments

Brant Schroeder

If it is not a custom field it is most likely a project component. You should look there and see if that is what they are using.

Kurt Goodridge

I looked under custom fields and that particular one is missing. I open the Service Desk project, settings, Request types - applications, edit fields on "upgrade or change a managed system", and I can see the field, but I cannot edit the properties such as change the combo box list. If I go into the menu on the left, I see fields, and click on that, and it takes me to

Jira Service Desk Field Configuration Scheme for Project ISD

I cannot locate the field there. Maybe I am missing another place to look. Please advise.

Kurt Goodridge

Brant,

I was able to find it. The field had been created from a standard field called Component/s and had been renamed. This is fed a list from the components page in the JSD project.

Thanks for trying to help.

PS: I think I am going to remove fields from tickets and add some custom ones that do exactly what I want.

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