nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do i set the default JIRA comment tab to "Internal Comments" in transition screen?

Thomas Fozzi

I need to add a comment within a transition screen, but I don't want this comment to be visible to Customers.

Having the "Respond to customer" hidden, or at least having the "Internal Comment" selected by default, would limit the possibilities of mistakes by the Agent.

Is there a way to achieve this very common requirement?

Thanks

Thomas

Accepted answers

All comments

Jack Brickey

I note you are on cloud and AFAIK this cannot be done on cloud. You can read a couple of thread discussing this that are listed just to the right under "Related content". There is a KB of how do do this in Server but you don't have the same access in cloud.

https://community.atlassian.com/t5/Answers-Developer-Questions/How-do-i-set-the-default-JIRA-comment-tab-to-quot-Internal/qaq-p/516025

https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-do-i-set-the-default-JIRA-comment-tab-to-quot-Internal/qaq-p/861142

Susan Hauth _Jira Queen_

Please vote for this suggestion:

https://jira.atlassian.com/browse/JSDCLOUD-1733 -

Make Internal Comments the default comment type

Thomas Fozzi

Just voted!

Thanks

David Harkins

I have a Transition validation that ensure the comment is Internal.

So while the user can attempt to make a public / customer comment, the transition will be declined unless the comment is internal

Herbert Jaenich

Hi David, that sounds great. How Do I check for "internal comment" in the validation?

Thank for your help

David Harkins

@Herbert Jaenich

A simple Scripted Validator:

import groovy.json.JsonSlurper
import groovy.json.JsonParserType

def returnValue = true

def commentProperty = transientVars?.get("commentProperty")?.toString()

if (commentProperty != null) {
commentProperty = commentProperty.substring(2,commentProperty.length()-2)
def props = new JsonSlurper().setType(JsonParserType.LAX).parseText(commentProperty)
returnValue = props.key == "sd.public.comment" && props.value["internal"] == "true"
}
else {
returnValue = true
}

return returnValue

Anne Saunders

I haven't done anything with Validators that's more complicated than checking that a field value exists or is a particular value.

Where does one insert such a script?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud

jira-administration