Customization of My Request View for Service desk Portal

Question

We are using Jira cloud version and want to know what extension are available for customizing "my request" view for customer portal.

We want status drop down to have more statuses linked to actual jira workflow and not just Open,close and Any status.

Also, add few more column like Created, Updated date etc. Any, working extension details would be highly appreciated as we have many customer on our service desk and they all think its a limitation with which we agree too!

Katarzyna · Answer

Hi @NehaSThakur

Atlassian added a simple option to the native Requests page. You can read about it here. It's a basic.

For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).

If you have more requirements according to this app, let us know via Customer Portal. You can also find me at LinkedIn.

Cheers,

Kate

Boyan Angelov _Nemetschek Bulgaria_ · Answer

Currently the only option is using app, like the one we created - Advanced Portal Reports. Feel free to try it.

Cheers,

Boyan

derek.sutton · Answer

This is something that has come up for our users as well (we just implemented JSD). They would like to see the creation date of issues when looking at the "My Request View".

Any updates on if this is something that might be coming in the future?