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Next-gen resolution of DONE tasks set to unresolved

Claire Coupland

We are using a next-gen board to manage our project tasks. We have changed the status to NONE but the resolution has remained as UNRESOLVED. We have not found the setting to change the resolution to RESOLVED when a status is DONE.

I created a test board using the kanban template and the test ticket resolution changed successfully.

Any ideas what might be causing this?

Thanks,
Claire

Accepted answers

Gabriele Franck

Hey, Claire

Is this DONE column the last one (on the right side) of your NG board?

Only the last column will set the resolution field automatically. In case this DONE column is not the last one, than it will be considered as a 'In Progress' column in your board.

Tarun Sapra

Hello @Claire Coupland

Please see a discussion about your requirement here

https://community.atlassian.com/t5/Jira-questions/Marking-issues-as-closed-or-won-t-do-in-the-next-gen-backlog/qaq-p/923451

If DONE is not the last column then currently there is no way to explicitly set resolution in the next-gen projects.

All comments

Gabriele Franck

Hey, Claire

Is this DONE column the last one (on the right side) of your NG board?

Only the last column will set the resolution field automatically. In case this DONE column is not the last one, than it will be considered as a 'In Progress' column in your board.

Claire Coupland

No, it is the 2nd to last column! Thank you I will test this

Tarun Sapra

Hello @Claire Coupland

Please see a discussion about your requirement here

https://community.atlassian.com/t5/Jira-questions/Marking-issues-as-closed-or-won-t-do-in-the-next-gen-backlog/qaq-p/923451

If DONE is not the last column then currently there is no way to explicitly set resolution in the next-gen projects.

Gabriele Franck

You're more than welcome, Claire!

Do let us know the outcome

Tarun Sapra

Hello @Claire Coupland

Please see this open tickets regarding your requirements

https://jira.atlassian.com/browse/JSWCLOUD-17499

https://jira.atlassian.com/browse/JSWCLOUD-17501

Claire Coupland

Hi,

we have moved the DONE column to the very right on the board. The resolution of the existing DONE tasks are still showing as UNRESOLVED.

However, if I change the status of the DONE task to testing and then back to done the resolution updates The little TICK even appears!

Thomas Serio

We noticed a ton of our tasks in the rightmost column were not rolling off, so in case anyone else has that issue I think I fixed ours by dragging the tickets back to the left one column and then re-dragging them to done (our rightmost column). Once I did that the little green checkmark that says they're "done" appeared on the card. Hopefully this will mean they'll start rolling off in 14 days.

Michael Fisher_9euyzn

Are these rolling off? I don't think they are 😬

Gunavathi Cheenepalli

I have noticed that tasks when moved from "To do" are transitioned to "Done" directly, resolution field is not getting updated. However, if I transition it to "In progress" and then to "Done", resolution field is getting updated as "Done".

I have also noticed when you bulk transition issues from "Done" to "Done", resolution field gets updated to "Done.

Do we have to manually transition these to get resolution field updated?

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