-
Need help with your Loom account? Here’s how to contact Support (and get help faster)
Welcome We’re glad you’re here! If you came to the Loom Community for help with a Loom issue, this post explains the fastest way to reach our Support team. We’re unable to troubleshoot technical issues or account-specific issues (such as billing) in Community. When to contact Loom Support We know running into account or…
-
Webinar: See how Loom AI can make your meetings less manual with automated meeting notes
Meetings can often feel like a burden, consuming valuable time and resources, but we’re here to change that. What used to be manual is no more. Loom can now package up automatically generated meeting notes, action items, and recordings to send to attendees immediately following a meeting so nothing falls through the…
-
Welcome to the new Loom community!
We’re glad you’re here! 👋 Our goal for this space is to have it serve as a central place for Loom users to engage with and be inspired by other Loom users and our Atlassian team. I’d like to introduce you to our fantastic group of Atlassian Loommates who will be engaging with and answering questions in this group: @Jesse…
-
Loom Migration Guide: Transitioning to Atlassian Workspaces Safely and Seamlessly
Welcome to the Loom Migration Guide! 🚀 This guide will help you use the self-serve path to move from a Legacy Loom workspace or to consolidate across Atlassian sites, while keeping your content safe and your workflow uninterrupted. Choose your path: Review the two migration options below, then use the checklist for your…
-
Loom tools are live on Rovo MCP v2 Preview: your recordings, now agent-ready.
Hi 👋 I am Abhinav, PM - Loom. I am here with some exciting news! Until now, agents couldn't touch most of the context you've captured in Loom: meeting recordings, walkthroughs, demos, and the feedback that's always easier to show than to type. Your AI could summarize a Jira ticket, draft a Confluence page, and dig through…
-
Loom Playlists is now available!
Stop sending 5 links. Send one playlist. You’ve got the onboarding videos. The product walkthroughs. The all-hands recordings. But sharing them has always meant sending multiple separate links, hoping people click in the right order, and waiting for the inevitable “which video do I start with” reply. That changes today.…
-
Logging in to Loom after your account is moved to Atlassian
Loom joined the Atlassian family in Fall 2023, and as part of integrating Loom into Atlassian’s suite of products, we are also changing how users log in to Loom. As this work continues, you may notice that you’ll begin logging into Loom through Atlassian systems, using the same Loom login information you’ve always used.…
-
Connect with another Loom user — Join Loom Community Connect!
Hey, Loom community! 👋 We're excited to introduce something new: Loom Community Connect — a simple way to meet another Loom user one-on-one and have a real conversation about how you use Loom in your work. Why are we doing this? We know that many of you are the only person at your company actively using Loom — or you're…
-
Loom Data Residency in Germany is now available!
We’re excited to share that data residency in Germany for Loom is now available. This launch is designed to help organizations meet regional data handling expectations more easily and to make Loom a better fit for teams with stronger security, privacy, and compliance requirements. As of April 27, 2026, any Enterprise…
-
Welcome to the Loom Community
The best Loom users didn't figure it out alone. They found a community. Whether you're here because something's broken, because you know there's more Loom can do, or because you want to see how other teams are using it - this is where it all happens. Real questions. Real workflows. Real feedback that reaches the product…
-
Calling TWC Admins & Champions: Share Your Loom Adoption Story
Hello Community! Are you part of a company that uses the Atlassian Teamwork Collection (TWC)? Have you played a role — whether as an admin, leader, or champion — in introducing Loom to your organization and helping your colleagues get started with using the product? If so, we want to talk to you! Many organizations are…
-
Become a Community Champion and Help the Loom Community Thrive 💜
You know Loom better than you think. The tips you share, the questions you answer, the "let me just send you a Loom" moments — that's exactly what a Community Champion does. The only difference? Champions get early access to features, free certifications, a direct line to the product team, and VIP experiences throughout…
-
Looming Large: How We Close the Loop with the Teamwork Collection (and Loom!)
Keeping internal and external teams in alignment can feel like you're weaving a million threads and trying to keep them all in check. Loom helps us easily keep our teams in the loop! Easy Bug Reporting Have you seen the new Bug Reporting feature? It's how I easily create Jira tickets while simply recording a walk-through…
-
Stop Calling Loom a Screen Recorder
It's the front door to everything we do. As a Solution Partner, Loom isn't a nice-to-have — it's the entry point for client work, the kickoff for every engagement, and the engine behind how we gather data, build deliverables, and actually ship. Here's how we use it every single day — and why you're probably underusing it.…
-
How marketing teams can make teamwork more human, clear, and effective with Loom
Marketing team needs to move fast, especially if you're a one team person, or if your team take care of different aspects of a business. There are several stakeholders that makes part of the production process, delivery and even after that, after analyzing results, and enhancing the lifecycle. That's a short explanation of…
-
🤩 Get Early Access: Loom Speaker Notes powered by Rovo
Hi everyone, We're looking for a small group of customers to join an Early Access Program for new Loom features that help you plan and record with confidence, starting with AI Speaker Notes powered by Rovo. With AI Speaker Notes, you can: Turn a rough idea or prompt into clear, structured talking points Capture your…
-
📣 Get Early Access: Loom Playlists and our new video system of record experience
Hello, We're looking for a small group of customers to join an Early Access Program for a set of new Loom features designed to transform Loom into your central video hub for work - a place where teams can easily create, discover, and distribute video across the company. This program will roll out in phases over the coming…
-
🎉 And the winners are… Custom Jira Onboarding + Loom Creations Revealed!
Hey Loom folks! 👋 Remember that giveaway we shared back in February about custom Jira onboarding with Loom? Here are the details: 🎥 Using Loom for custom Jira onboarding The results are in and the submissions were fantastic! You can see which community members participated and what they built in the original post:On-demand…
-
🎥 Using Loom for custom Jira onboarding
Hey Loom folks! 👋 We’re talking a lot about onboarding new Jira users lately, and Loom plays a big part in making that experience more personal and scalable. If you’re experimenting with: Short Loom explainers embedded in Jira onboarding “Welcome to Jira” walkthroughs for new teams Role-based video intros (e.g. dev vs. PM…
-
New! Send Loom action items straight into your Trello Inbox
If Loom is where your meetings are recorded and Trello is where your work gets done, this update is for you. ☀️ You can now take action items generated from your Loom meeting recap and send them directly into your Trello Inbox. Perfect for Loom users who use Trello for personal productivity, planning, or team task…
-
The Rewind: Loom’s 2025 Year in Review
In 2025, Loom powered how work actually got done. Teams used video to move faster, stay in sync, and skip the endless back-and-forth -- no matter the time zone. This year, Loom users recorded 93 million videos, reducing the need for 245 million meetings.* That’s a lot of reclaimed focus time, fewer calendar headaches, and…
-
Wondering how to move more work forward in 2026? Don’t miss our Teamwork Collection AMA
Hi Loom Community! We hope you’ve had a great year recording Looms and cutting down on all those unnecessary meetings (If you’ve got some impressive time-saving stats, we’d love to hear about them in our Team Changer Challenge. Check it out here and earn a Team Changer badge!) If you’re looking for more tips on how to…
-
Announcing Loom’s Latest Editing Tools: Overlays, Backgrounds, Stylized Captions and more!
Whether you’re rolling out company-wide training, onboarding customers, or creating high-quality product demos, how you deliver your message is just as important as the message itself. Loom’s new editing capabilities help increase engagement by 2x, making it easier than ever to create polished and engaging video content. ✨…
-
Smarter Holiday Hand-offs: Loom’s AI & Integrations at the Teamwork Collection Event
The holidays are approaching, offering a perfect chance to unplug and recharge, especially when you’re set up for success! Discover how Loom’s latest AI features can help your team disconnect with confidence. Join our live, virtual event to see Loom AI and its seamless integrations with Jira and Confluence in action. We’ll…
-
Curious how a marketing team converted to sprints and uses Loom every day?
Jesse Feldman here, head of Product Marketing for Loom 👋 If you’ve ever felt like running a marketing campaign is just a series of “urgent” Slack pings, calendar Tetris, and feedback that arrives at 4:59pm on a Friday… you are not alone. That’s exactly why I’m teaming up with Sarah Brown, VP of Marketing at ServiceRocket,…