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What are the SLA of Atlassian Support?

Julien MER
Contributor
May 19, 2021

Hi,

I have a problem on my cloud and i have requested a support help.

From now, i have no answer from the support.

For information, i have paid the solution.

Could you explain me why?

Regards,

JM

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Julien MER
Contributor
May 19, 2021

@Karen Gregg , do you know why it is like that?

Pedro Silva
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 19, 2021

 

Hi @Julien MER 

 

You can find that information here:

Atlassian Service Level Agreement | Atlassian

 

Hope this help!

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Julien MER
Contributor
May 19, 2021

it means that they dont do the right job...

I have requsted a problem on my cloud and nobody has taken my issue in charge.

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Nic Brough -Adaptavist-
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 19, 2021

What plan are you on (free, starter, standard, premium or enterprise)?  And what have you raised with Atlassian so far?  (If it's a support call in their Jira, feel free to give us the reference, but be aware that we will not be able to see it, it's just handy to have the link if we refer this conversation back up to Atlassian)

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Julien MER
Contributor
May 19, 2021
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Erica Moss
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 19, 2021

It looks like this is being actively investigated by the team now. Thanks!

Pedro Silva
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 20, 2021

Glad to know ! @Community Manager 

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