I cannot order Atlassian Certified T-Shirt because link to swag is not working

[Zoran Atanasov]

Hello, I just get my first certificate and in benefits, I see a free Atlassian Certified T-Shirt and a promo code. But the link on the page is not working.

Can you please provide me with details on how to order my free t-shirt?

BR,

Zoran

[Jayesh Wankhade]

Yeah same thing is happening with me.

[Jimmy Seddon]

@Ben Thoma I'm wondering if the link is going to the old Atlassian Swag store that I believe was shut down.  Can you offer any help?

Thanks!

[Valerie Knapp]

There is a new version of the swag store here, Atlassian Swag Merchandise Store | Swag Home Page (rmglabs.com). 

I had the same issue, got a certification, got one tshirt. By the time I got the second certification, the swag store was no more but it seems there is a link to a service desk at the top of this page, https://hello.atlassian.net/servicedesk/customer/portal/580. You could try opening a ticket to see if they can help.

[Jayesh Wankhade]

My coupon code is also not working now and shows an invalid coupon code. So is there any way to fix it?

[Julia]

All, we're trying to get our new swag store for certification shirts opened up soon.  The inventory is in, and we're working with the vendor who's setting up the storefront for you.  I hesitate to give a firm date on this....we'll notify folks here on Community when the store is ready. 

[Jimmy Seddon]

Thanks for the update @Julia!

[Jayesh Wankhade]

My coupon code is also not working now and shows an invalid coupon code. So is there any way to fix it?

[Julia]

@Jayesh Wankhade , you'll get a new coupon code when our new swag store opens.  Thank you for your patience!

[Jayesh Wankhade]

Thank You!!

[SheLa Newburn]

Hey there! I see that the site says that these will be available after July 2022 but I dont see the shirts on the site. Any advice?

[Julia]

Update for all of you -- our swag site is finally coming together, after many months.  We expect it to open during October 2022.  Thanks to everyone for your kind patience!

[Kefin]

Hi @Julia
Just checked that if the token is not worked or the site is currently still not opened?
I entered my token received this message : "The account sign-in was incorrect or your account is disabled temporarily. Please wait and try again later."

[Julia]

Hi @Kefin , the t-shirt benefit is not up and running yet, I'm sorry.   The shirts are there but we still need to provision new codes to everyone.  Thank you for your patience....

[Lukasz Grobelny]

Just curious - is there any update?

[Ilkka Väisänen]

Same question, is there any progress on this?

[Zdeněk]

I am curious too @Julia any updates? 

[Zdeněk]

It has been a month since last update :) 

[Ilkka Väisänen]

@Julia any updates on this?

[Fabricio Lescano]

any update on this?

[Thắng Đỗ Trọng]

I just got 2 certificates last week. I entered https://rewardingu.com/atlassianu/checkout/#shipping but I see no "Vietnam" option in the "country" list.  

[Lukasz Grobelny]

Are you able to order it? I still can't.

[Thắng Đỗ Trọng]

No, I can't either. 

[Julia]

@Thắng Đỗ Trọng , Vietnam has now been added to the list of countries.

[Lukasz Grobelny]

@Julia so the swag can now be actually ordered?

[Fabricio Lescano]

they need to give us keys again, cant see mine to reclaim 

[Thắng Đỗ Trọng]

@Lukasz Grobelny I have just successfully ordered the gift. 

[Thắng Đỗ Trọng]

@Julia thank you, Julia. 

[Jayesh Wankhade]

@Julia I am getting the following error.

The account sign-in was incorrect or your account is disabled temporarily. Please wait and try again later.

[Julia]

Hi @Jayesh Wankhade , I am not finding you in the Certification Portal, do you use a different name there?  Please submit a support ticket for us here: https://support.atlassian.com/contact/#/

In the ticket can you specify:

Did you get the error when trying to sign into the Certification Portal itself, or when pasting a shirt redemption code into the URL for the new swag fulfillment platform?

Thanks!

Julia

[Julia]

All,

We are finally seeing real progress on the solution for your t-shirt benefit.  

The benefit is up and running correctly for those who earned their first certification from mid-November on.

For those who earned their first certification before that, we are working with the vendor to process your new codes in batches.  If you earned your first cert in 2022, when there was no t-shirt store to redeem them, your new code will be provided before 24th December.  After those are processed we will start to get the codes up and running for folks who first certified in 2021 & who received a benefit token while the old store was still open, but did not redeem their tokens before the store closed.

We know this has been a long and frustrating process for everyone and we appreciate your continued patience.

Atlassian University Team

[Omar Mohamed Fathi]

The site don't open