I’m not currently employed, but learning about strategy DACI was truly valuable. I’m very eager to experience these strategies in a real-world setting, as each helps clarify the project’s goals and encourages team-wide participation in discussions and decision-making.
I have found that mapping the customer journey is a really effective way to communicate customer needs, expectations, and feelings to stakeholders across an organization. It becomes a great opportunity to align many different groups including, marketing, sales, customer service, etc. and it helps them make better decisions to benefit the company and more importantly, the customer.
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