I’m not currently employed, but learning about strategy DACI was truly valuable. I’m very eager to experience these strategies in a real-world setting, as each helps clarify the project’s goals and encourages team-wide participation in discussions and decision-making.
I have found that mapping the customer journey is a really effective way to communicate customer needs, expectations, and feelings to stakeholders across an organization. It becomes a great opportunity to align many different groups including, marketing, sales, customer service, etc. and it helps them make better decisions to benefit the company and more importantly, the customer.
Will curate a Vision Creation playbook for our distributed team over the holidays. As we are geographically distributed and our common overlap in hours are quite limited, this play will hopefully allow everyone to work asynchronously and be ready to contribute to the sessions.
Im planning to run all the suggestions for motivating and engaging the team, More than specify how im planning to do I think is important to really take seriusly all the recommendation and best practices by the book.
I will implement the Customer Journey Mapping with my team, because it helps the team to get out of the computer and see what real life looks like in every touchpoint of a client's product, service or whatever, so it helps to create a better understanding of the aches in every point and focus on strategies to solve them.
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