Mitigation steps for statuspage.io domain ISP Issues in Brazil

[#1]

Issue: Some StatusPage customers in Brazil are experiencing DNS_PROBE_FINISHED_NXDOMAIN errors when accessing *.statuspage.io domains with certain ISPs.

If you are observing the page not found error in the Brazil region, please follow the respective steps as per your Operating System:

Steps to follow for Windows 10/11:

1. GUI method:

1. Right-click Windows Start button → Network Connections

2. Click Change adapter options

3. Right-click your active connection → Properties

4. Select Internet Protocol Version 4 (TCP/IPv4) → Properties

5. Check Use the following DNS server addresses:

   Preferred: 1.1.1.1
   Alternate: 8.8.8.8

6. Click OK → Close

2. PowerShell (Admin) method:

Set-DnsClientServerAddress -InterfaceAlias "Ethernet" -ServerAddresses ("1.1.1.1", "8.8.8.8")

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Steps to follow for macOS

1. GUI method:

1. Apple Menu 2. → System Settings → Network

2. Select active connection → Details → DNS

3. Click + to add:

   1.1.1.1
   8.8.8.8

4. Click OK → Apply

5. 

2. Mac Terminal method:

Open the terminal, and write the below command in the terminal

networksetup -setdnsservers Wi-Fi 1.1.1.1 8.8.8.8

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Steps to follow for Linux (GNOME)

1. GUI method:

1. Open Settings → Network

2. Click the gear icon → IPv4

3. Set DNS to Manual:

1.1.1.1, 8.8.8.8

4. Click Apply

2. Terminal (NetworkManager) method:

Open the terminal, and write the below command in the terminal

nmcli con mod "YourConnectionName" ipv4.dns "1.1.1.1 8.8.8.8"  
nmcli con down "YourConnectionName" && nmcli con up "{{YourConnectionName}

That’s all. This should resolve the issue, allowing you to access the statuspage.io domain pages.