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locked out after update

Pat Johnston April 10, 2018

I recently updated to 2.4.8.0 on Windows 10. Attempting Pull from my remote bitbucket repository now gives me "git -c diff.mnemonicprefix=false -c core.quotepath=false fetch origin
remote: Invalid username or password. If you log in via a third party service you must ensure you have an account password set in your account profile."

My username and passw0rd hasn't changed and I'm not prompted for a password. How can I fix this?

I always seem to have a problem after updating.

1 answer

1 vote
minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 10, 2018

Hi

In the Windows Credential Manager delete any entries prefixed by 'git:' that refer the https://bitbucket.org or https://username@bitbucket.org.

This will force Git to request new credentials, which you can enter. You should then be good to go.

Pat Johnston April 10, 2018

Thanks Michael,

Unfortunately, I couldn't find any 'git' credentials. And I'm not being prompted for a new credential. Last time I had this problem I had to reinstall an earlier version. Maybe it's time to reinstall?

Pat

Pat Johnston April 10, 2018

I had to install 1.10.23.1 to make it work. None of the version 2 installs seem to work for me.

minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 10, 2018

What version of git are you using?

I wonder if you have an older version of the Git Credential Manager. Git >= 2.15 works best

Pat Johnston April 10, 2018

I'm on git 2.14.1 on the Windows 10 workstation. I'll be offsite until next Tuesday and will update git and SourceTree then.

Thanks, Pat

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