Sourcetree: ÅÄÖ in Windows Account name cloning from Bitbucket

[andersbrohall]

Hi,

Trying to clone a HG-repo, i get this error: 

Command: perl.exe "C:\Users\Anders Brohäll\AppData\Local\SourceTree\app-3.0.15\tools\svn.pl" info https://whoever@bitbucket.org/whatever/whatever.web
Output: 
Error: System.ComponentModel.Win32Exception: The system cannot find the file specified

Command: hg identify extensions.hgext.hgsubversion=! https://andersbrohall@bitbucket.org/whatever/whatever.public.web
Output: 
Error: *** failed to import extension mercurial_credential_manager from C:\Users\Anders Brohäll\AppData\Local\Atlassian\SourceTree\hg_extras\mercurial_credential_manager.py: [Errno 2] No such file or directory: 'C:/Users/Anders Broh\xc3\xa4ll/AppData/Local/Atlassian/SourceTree/hg_extras/mercurial_credential_manager.py'
*** failed to import extension hgext.hgflow from C:\Users\Anders Brohäll\AppData\Local\SourceTree\app-3.0.15\extras\hgext\hgflow\hgflow.py: [Errno 2] No such file or directory: 'C:/Users/Anders Broh\xc3\xa4ll/AppData/Local/SourceTree/app-3.0.15/extras/hgext/hgflow/hgflow.py'
abort: http authorization required for https://bitbucket.org/whatever/whatever.public.web

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote https://whoever@bitbucket.org/whatever/whatever.public.web
Output: 
Error: fatal: ArgumentException encountered.
 An item with the same key has already been added.
remote: Mercurial (hg) is required to use this repository.
remote: 
remote: https://confluence.atlassian.com/x/vLRCMw
fatal: unable to access 'https://whoever@bitbucket.org/whatever/whatever.public.web/': The requested URL returned error: 405

I'm guessing that the mercurial extension of Sourcetree doesn't work well with the 'ä' in my Windows account catalogue. No?

When can I expect that to be fixed?
Can I somehow make it work by adjusting the perl script in the meantime?

Thanks,

Anders

[Zoltán Boros]

In 2021, the issue still exists. I think you at Atlassian should consider to make installation directory selectable. Windows' directory structure is a mess.

[runegronkjaer]

I have the exact same problem. So it's still an issue in Sourcetree v3.1.3.

A big problem for us with special characters in our names :/

/Rune

[andersbrohall]

When can i expect this to be working?`

[runegronkjaer]

Did you ever create a bug report here https://jira.atlassian.com/projects/SRCTREEWIN/issues/SRCTREEWIN-12154?filter=allissues

/Rune

[Mike Corsaro]

Hello! This is probably an unintended result of a security fix we previously shipped.

Could you first see if the file it's referring to actually exists?

C:\Users\Anders Brohäll\AppData\Local\Atlassian\SourceTree\hg_extras\mercurial_credential_manager.py

If it does exist, then you can probably work-around this issue by just running the command yourself via the command-line/terminal (make sure you're in the right directory first!)

hg clone https://whoever@bitbucket.org/whatever/whatever.public.web

[andersbrohall]

Yes, the file exists on disk. 

C:\Users\Anders Brohäll\AppData\Local\Atlassian\SourceTree\hg_extras\mercurial_credential_manager.py

I want to use SourceTree not the command line :)
... no command works in the UI as per now, neither clone/commit/push/pull etc. With similar errors.  

Can i downgrade to before the 'fix'?
When can i expect a fix for the fix to be released?

[shurub3l]

I have the same problem, but I think it's because of the space in the Windows user folder. I can't use any git commands on the repo (fetch, pull, push, etc).

Here is the full output for a command:

git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks -c credential.helper= -c credential.helper="C:/Users/Marius Stanescu/AppData/Local/ATLASS~1/SOURCE~1/GIT_EX~1/git-credential-manager.exe" fetch origin
C:/Users/Marius Stanescu/AppData/Local/ATLASS~1/SOURCE~1/GIT_EX~1/git-credential-manager.exe get: C:/Users/Marius: No such file or directory
C:/Users/Marius Stanescu/AppData/Local/ATLASS~1/SOURCE~1/GIT_EX~1/git-credential-manager.exe erase: C:/Users/Marius: No such file or directory
remote: Invalid username or password.
fatal: Authentication failed for 'https://github.com/Archive360/FCA.Forklift/'

C:/Users/Marius Stanescu/AppData/Local/ATLASS~1/SOURCE~1/GIT_EX~1/git-credential-manager.exe get: C:/Users/Marius: No such file or directory
C:/Users/Marius Stanescu/AppData/Local/ATLASS~1/SOURCE~1/GIT_EX~1/git-credential-manager.exe erase: C:/Users/Marius: No such file or directory
remote: Invalid username or password.
fatal: Authentication failed for 'https://github.com/Archive360/FCA.Forklift/'

C:/Users/Marius Stanescu/AppData/Local/ATLASS~1/SOURCE~1/GIT_EX~1/git-credential-manager.exe get: C:/Users/Marius: No such file or directory
C:/Users/Marius Stanescu/AppData/Local/ATLASS~1/SOURCE~1/GIT_EX~1/git-credential-manager.exe erase: C:/Users/Marius: No such file or directory
remote: Invalid username or password.
fatal: Authentication failed for 'https://github.com/Archive360/FCA.Forklift/'

C:/Users/Marius Stanescu/AppData/Local/ATLASS~1/SOURCE~1/GIT_EX~1/git-credential-manager.exe get: C:/Users/Marius: No such file or directory
C:/Users/Marius Stanescu/AppData/Local/ATLASS~1/SOURCE~1/GIT_EX~1/git-credential-manager.exe erase: C:/Users/Marius: No such file or directory
remote: Invalid username or password.
fatal: Authentication failed for 'https://github.com/Archive360/FCA.Forklift/'

Completed with errors, see above.

[Mike Corsaro]

To work around this for now:

• Install git-for-windows
• Go to Tools > Options > Git
• Under "Git Version" click "System"

@andersbrohallthe same fix should work for you, but replace "git" with "mercurial" and download it here

[andersbrohall]

Still not working :/

Im on SourceTree 3.0.15.
Using Mercurial 4.8.2 x64.
The repo is on Bitbucket. 

[Mike Corsaro]

Okay, here's a workaround that should work:

• Create a folder that doesn't contain special characters and copy the contents of "C:\Users\USERNAME\AppData\Local\Atlassian\SourceTree\hg_extras" into that folder
• Open the file "C:\Users\USERNAME\AppData\Local\Atlassian\SourceTree\hgrc_sourcetree"
  • Under the entry for "mercurial_credential_manager" set the path to the folder you created

[Mike Corsaro]

FYI: This appears to be an issue in Mercurial itself as modifying the global .hgrc file to point the credential manager extension to a folder with an "ü" and running from command-line also causes it to fail.

[andersbrohall]

It does work, modifying the hgrc_sourcetree-file. However, it reverts to the original path when opening SourceTree. 

I need to modify the hgrc_sourcetree AFTER SourceTree opened. I need to modify it everytime I open it. Enervating.