Company domain name changed.

[milestonekr2]

A few years ago, our company name and domain name both changed. Consequently, I can no longer use the old domain. My Atlassian account is still tied to the previous domain, so I cannot receive the verification code via email. What should I do? The account I am writing this from now is a personal Google account.

[Tomislav Tobijas]

Hi @milestonekr2 ,

I'm guessing we're here talking about Atlassian cloud account? 

If we're talking about cloud, I'd first recommend reaching out to your Atlassian organization admin. In case your account is managed by your organization, only your org's admin can update your account's email address. 👈

Now, things might also depend on if you are/were using IdP > meaning if the account was provisioned from a third-party system like Okta or Entra ID. Again, this is also usually handled by Org or user management admins within your company.

Here's the official article about troubleshooting these issues: How to update your Atlassian account email addresses 

The last thing you could do is to reach out to Atlassian Support (select "Account Login and Email Issues" option), and their team will probably be able to help out. Note that the site you're trying to log in to needs to be on a paid plan, and if you're not an admin there, you could reach out to someone who is to raise a ticket and add you as a participant.

Cheers,
Tobi

[milestonekr2]

Hi Tobi,

Thank you for your reply.

For your information, the issue occurred while I was using Sourcetree.

I am unable to change the email address because I cannot log in to our organization's administrator account. Furthermore, as you suggested, I already contacted Atlassian Support via the 'Account Login and Email Issues' option, and you were the one who kindly replied. Is it not possible to receive a direct answer from the Atlassian Support team through this community site?