Hi Rovo Users,
I work as a lecturer and regularly teach Jira, Confluence, and the full Atlassian tool suite to my students. I’d really like to integrate Rovo into my teaching as well.
We purchased Rovo for our business instance, paid for it, and the payment was processed. However, it suddenly stopped working. Atlassian informed us that it’s now only available for the Free plan, and not for Premium or Enterprise customers — which is completely unclear to me.
What’s even stranger is that many of my students work with free test instances: some have Rovo enabled, others don’t. Even when we configure the settings correctly so that Rovo should be available for the products in use, it still can’t be activated. It’s a complete mystery.
I’d be very happy if someone could help us figure this out so we can simply get Rovo activated. We paid for 25 CCs, but the payment is now being refunded. I also managed to activate Rovo in another new test instance, but again, some students could enable it, others couldn’t. Atlassian Support hasn’t been able to provide a proper answer.
Has anyone here experienced something similar? I’d really appreciate any advice or insights you might have.
Thanks a lot in advance!
Sebastian
