Cannot run Rovo Dev cli (Rovo not installed in your Site)

[Mark Holmes (Cprime, Solutions, Atlassian)]

How do I run Rovo Dev against my One Atlassian environment? (Or am I restricted to the Org that owns my email domain)

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I can complete an ACLI auth login successfully with an API Token from my Atlassian account.

However, when I try to run, I get an error indicating "Rovo dev agents is not installed in your Site".

I have confirmed its installation in the Site, but I can't see what Site it is trying to evaluated (defaulted).

I also get a "unsupported option: site" when I try to connect per https://developer.atlassian.com/cloud/acli/guides/how-to-get-started/

$ acli jira auth login --site "one-atlas-htuf.atlassian.net" --email "mark.holmes@cprime.com" --token TOKEN < token.txt

[Jovana Dunisijevic]

Hey @Mark Holmes (Cprime, Solutions, Atlassian) 

Thank you for your question!

I apologise for a late reply - I just got back from my 3 weeks PTO.

Let me try to help with your issue!

Are you using the same email address for both your Org's Atlassian instance and your One Atlassian environment? If so, there's definitely a chance the auth is not evaluating the site you've expected. There's also a chance your permissions are not set properly. So let's run through some steps to make sure you covered all grounds!

1. Confirm which site you’re authenticated against:
   The CLI will use the site you authenticated with during acli auth login. If you have access to multiple sites, make sure you’re logging in with the correct site URL and that Rovo Dev Agents is installed there.

2. The --site option is not supported for all commands:
   The error “unsupported option: site” means that the CLI does not accept a --site flag for that command. Instead, you should authenticate against the correct site using the login command, and the CLI will use that context for subsequent commands. 

3. Check your permissions:
   Even if Rovo Dev Agents is installed, you need to be added to the Rovo Dev Agents user group for that site. Ask your site admin to confirm your group membership.

4. If you’re still unsure which site is being used:

   • Run acli auth list to see which sites you’re authenticated against.

   • You may need to log out and re-authenticate with the correct site using:

     acli auth logout acli jira auth login --site "yoursite.atlassian.net" --email "your@email.com" --token <token>

   • Then, try your Rovo Dev CLI command again.

5. If you have access to multiple orgs/sites:
   You can only use Rovo Dev CLI with sites where Rovo Dev Agents is installed and you have been granted access. There is no restriction based on your email domain alone.

• If you’re still getting errors, check with your site admin to ensure:

  • Rovo Dev Agents is installed and enabled for CLI use on the intended site,

  • You are in the correct user group,

  • There are no outstanding billing or admin issues on the site

Let me know if this resolves your issue or if you need more help!

Kindest regards,

Jovana