jira integration wrong status

[Mahesh Kumar N]

Hi Team,   We integrated Jira with GitHub I notice we have merged the branch in GitHub but in Jira the status it is showing still open May I know what would be the reason or how to solve it

[Dhiren Notani_Exalate_]

Hi @Mahesh Kumar N ,

This is Dhiren from Exalate.

Exalate, provides a fully bi-directional synchronization between GitHub and Jira (among other ITSM systems) that is fully customizable. It is easy to set up and Exalate uses a scripting engine which is based on Groovy scripts where you can control what data you want to share and even you can independently handle the incoming information. You can achieve complex use-cases with ease. 

You can easily fetch data from GitHub repositories and sync issues from GitHub to issues in Jira.

If you would like to see a customized demo of the product in action, feel free to book a slot with us. 

Thanks
Dhiren

[Diana_Architect_ZigiWave]

@Mahesh Kumar N may I ask what tool did you use to connect the two systems? A custom connector? Could it be a filled mapping issue? If you're open to using an alternative way of connecting the two, take a look at ZigiOps. It's a no-code tool that can help you set the connection between Jira and Github in minutes, and transfer and sync various data - pull requests, commits, and branches; issues. You can customize it to fit particular use cases. Take a look at it and even book a demo (in case you want to see it in action).

Best Regards, Diana (ZigiWave)