EasyAgile Increment Roadmap Features won't Drop

[George O'Grady]

I am trying to play with Easy Agile and I have run into a situation that I can't figure out.

I am on the Increment Roadmap and I see my Epics in the Roadmap Backlog.  But, when I drag the epic to one of the columns on the Increment Roadmap board it will not drop and goes back to the Roadmap Backlog.  Why can't I drop the feature/Epic?

[Teagan · Accepted solution]

Hi George, 

My name is Teagan and I am a Product Manager at Easy Agile. Thanks for your interest in Easy Agile Programs and for reaching out via the Atlassian Community. 

This is certainly not behaviour we have come across with our other customers. We're keen to understand this and have it sorted for your ASAP.

Could you please raise a support request directly through the product (via the '?' in the top right hand corner of the Increment Roadmap). Could you please attach the following information so that we can troubleshoot this behaviour you're experiencing:

• Troubleshooting information
• If appropriate, a screen recording of the behaviour you're experiencing 

This will help us to reduce the loop in time taken to both reproduce and provide a fix. 

Thanks George, we appreciate your patience and perseverance and are keen to have this resolved for you soon 

Teagan Harbridge 
Product Manager - Easy Agile 

[George O'Grady]

Teagan,

I figured it out.  Cloud version and Chrome v77.  Server version works fine and I can drop.  Its only the cloud version.  When I switched to Firefox on the Cloud version it worked fine.