Atlassian Assist

[Keratoconic]

Hello,

When users raise a request from within Slack using the Atlassian Assist app, how can we make it so that it reads their email and brings that to Jira as field or a detail?

Thank you!

[Fabian Lim · Accepted solution]

Hi @Keratoconic

Welcome to the community.  You can use Jira Automation to pick up the reports account and copy the email address to an new text custom field when the ticket is created. Link: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

you will be looking at {{reporter.emailAddress}}

[Keratoconic]

Awesome, thank you I'll give this a shot!

What about getting the emails of other users that the reporter added to that ticket?

[Keratoconic]

Hello @Fabian Lim - Would you be so kind and show me how this would be properly setup within workflows? Thanks