Tools Administrator

[WasimBuden]

Securonix platform delivers analytics driven SIEM, SOAR, and NTA, with UEBA at its core, as a pure cloud solution without compromise and we are looking for a tools administrator to join our team. Our headquarters are in Dallas, USA; and the current job profile is for our Bangalore office.

We are looking for someone who already has experience as a Jira admin and loves working in Jira.

Job Description

Securonix is looking for someone to join our team that loves managing internal tools. You need to be passionate about Jira and Atlassian's suite of tools, as you will be living and breathing them every day and you will be helping our teams make the most of them too.  You will also impact our customer experience by providing well-written support for our internal app(s). This role can adapt to your particular interests (Cloud, Scripting, continuous deployments.. etc); however, it is first and foremost an administration role.   

It is essential if you are able to work from our Bangalore office, once the corona-virus lockdown has lifted.

More about you

On your first day, the most important skills we'll expect you to have:

• Good communication skills, with a friendly and engaging writing style. You need to enjoy writing and have the ability to communicate complex information and solutions in a simple and efficient manner. 
  
  
• Commitment and pride in helping resolve our team's requests, be they simple misunderstandings or a multi-day technical deep dive into a specific browser/feature issue of Atlassian products.
• A strong desire to avoid doing the exact same thing the next time, by improving processes or documentation. 
  
  
• Working with and wiring up systems to automate repetitive tasks. 
  
  
• A willingness to share with the team what you're working on, issues you encounter, and ideas on how to improve. 

You will also need skills or experience:

• Writing and improving our team's documentation as a way to divert support queries.
  
  
• Knowledge of scripting language(s) such as JavaScript or Python – optional*.
  
  
• At least three years of working with Atlassian applications, particularly Jira.

It's great, but not required if you have:

• Already have Jira certification (ACP-100, ACP-400 or ACP-600).

We are always growing, learning, and adapting, in and out of the office. You will be joining a team that is highly engaged and direct. We help each other to constantly improve our work and help each other reach our potential. 

Your responsibilities

• Be the primary administrator for Atlassian – Jira, Jira Service Desk and Confluence.
• Provide support by analyzing and troubleshooting complex technical
  issues quickly and accurately.
• Able to be on-call during out-of-office hours, for highest priority issues.
• Perform repeatable technical tasks to ensure smooth operations.
• Assist in the creation and maintenance of documentation about our products and services to assist the resolution of teams to support enquiries or diagnose future problems.
• Provide proactive recommendations for improving the system & troubleshooting processes.
• Work with online systems such as ticket support systems, learning management systems, communication systems, and other online tools.

• Internal support for Atlassian products
• System SLA and performance