Now Hiring: Technical Customer Support at Tempo Software - Iceland

[Natasha Verma]

We are always looking for new talent to join us in our mission to optimize time tracking. As one of the largest, award-winning, and top-selling app vendors in the Atlassian Ecosystem, we hire only the best and brightest.

What does Tempo do? We enable companies to grasp the true value of time and get meaningful insights into their operations. With our products, managers know exactly how their teams are spending their hours each day. From billing, to resource management, to cost tracking, we are proud to give our customers data they can use. Lately we have been expanding into new ecosystems, most recently Zendesk. It’s an exciting time, with lots of innovation and growth on the horizon!

Our reach is wide: we are happy to support more than 20,000 customers all over the world. We are looking for candidates to bring fresh perspectives to our amazing teams located in Iceland, Sweden, Canada, and the USA.

Join us and discover the thrill of being part of a team that is not only digging deep in automation, AI and cool tech but also builds great and reliable products our teams and customers love!

About The Job

Tempo is looking for a sharp, customer-savvy Support agent for the Customer Success Team to support our customers. If you want to work for a fast-growing, exciting software company and help customers ranging from startups to large corporations around the globe keep reading.

This isn’t a call center gig. You’ll be helping identify and resolve complex issues, working with a broad range of technologies, people, and products.

Here’s an idea of the type of responsibilities you’ll handle: interpret customer requests, verify bugs, work with development on delivering fixes, provide customer feedback internally and directly influence the direction of our products, publish Knowledge Base articles to build up our customer self-help portal. That also includes guiding our Customers on how to use our products and help them with general questions.

Apply Directly: https://www.tempo.io/open-positions#op-437868-technical-customer-support 

The role involves

• Interacting with customers to help diagnose issues and help with questions.
• Researching and finding solutions to a wide variety of large scope, complex problems that will improve customers’ productivity and satisfaction with Tempo products
• Tracking and documenting inbound support requests and ensuring appropriate documentation of customer problems or issues
• Contributing helpful articles to our Knowledge Base
• Demonstrating a passion for the customer support experience, 
• Practicing active listening skills and responding positively with courtesy and tact to a variety of communications 
• Collaborating with product teams to improve Tempo products and the customers’ experience by providing insightful feedback based on issues received from customers.
• Supporting other members of the support team with incoming customer tickets and requests

The ideal candidate

• Holds a degree in computer science or in other technical disciplines - if you don’t have the degree but you can wow us with your talent, go ahead and apply!
• Has a solid track record in support in the software development industry, preferably using Atlassian Jira products.
• Values customer satisfaction and is not afraid to let it show
• Has great attention to detail and uses strategic problem-solving skills to meet diverse and demanding needs.
• Is an excellent communicator and can articulate technical concepts to people with a wide range of technical skills in both written and verbal English
• Is skilled at prioritization to manage multiple projects effectively and never forgets to communicate with customers
• Knows how to guide, mentor, and motivate other team members
• Is highly collaborative in nature and enjoys a constantly changing environment

What's In It For You

• Remote work!
• Unlimited vacation in most of our locations!!
• Great benefits plan including health, dental, vision and more
• Great office spaces in Canada & Iceland
• Diverse and dynamic teams
• Challenging and exciting work
• An opportunity to have a real impact on our business
• Free breakfast and snacks
• A great range of social activities
• And so much more!! 

Note: As our hiring teams are global, please submit your resume in English only!

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.