We are seeking a highly skilled Jira Administrator with expertise in Jira Service Management (JSM) on Jira Cloud for a part-time contract to refine our existing JSM instance. This role will work closely with the customer-facing teams to support the overall administrative functions to enhance efficiency and effectiveness for the company. The administrator will promote, support and maintain a safe, healthy, equitable, diverse and respectful workplace for all team members and the diverse array of customers that we support.
Key Responsibilities:
Audit and refine existing JSM workflows, request types, and Service Level Agreements
Configure customised automation rules to improve service desk efficiency
Assess and implement suitable third-party apps from Atlassian Marketplace
Establish API connections with internal systems and external platforms
Provide advice for and support telephony integration
Provide documentation and training for Support team
Requirements:
Proven experience with Jira Cloud and Jira Service Management
Strong understanding of ITSM workflows and customer service operations
Experience with REST APIs and Atlassian integrations
Familiarity with telephony platforms and integration strategies
Excellent communication and documentation skills
Must be Australia-based for time zone alignment and potential compliance considerations
Desirable:
Experience working with Australian organisations or government entities
Experience managing the JSM Customer Portal and Knowledge Base
Strong understanding of best practices in information and records management
Contract Duration:
1 month (with potential for extension based on project scope)
How to Apply:
Reply to this post or contact us at Office@chintaro.com.au
