WHAT YOU’LL DO: - Provide leadership and be the Subject Matter Expert (SME) for the enterprise implementation of Jira/Confluence and strategy for migration from server based implementations to Jira Data Center and cloud instances. Lead participatory decision making with the team to develop and evolve the design architecture and migration strategy.
- Be the SME for Jira integration with other Enterprise tools including Apptio TargetProcess, SalesForce CRM, BMC Remedy and platforms (AWS, other cloud providers)
- Communicate and collaborate with Business Users and Technical Engineers of different levels adapting your communication approach and language to connect with your audience.
- Be a change agent and drive innovation on how work is managed and performed with Jira and related tools. Gather requirements for business processes and determine ways to optimize/improve Jira setup and workflows, as well as identify where functionality can/cannot meet user requests to align software fit for purpose.
- Be a key technical SME for supplier contact (Atlassian, Apptio TargetProcess) and troubleshoot application issues and add-on integration issues
- Install, configure and administer Atlassian toolset, including Jira server, Data Center and Cloud
- Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports
- Using Jira REST APIs, develop one-off solutions for integrations with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes
- Provide User Management and support for users, manage system access across groups to ensure compliance, and maintain best practices. Create and manage security schemes, custom fields and configurations.
- Install, manage and administer Jira add-ons, plugins, and extensions
- Management of other reporting and collaboration in the environment (Tableau, TargetProcess)
- Create training material and standard operating procedure documentation. Create engineering models/blueprints and other supporting diagrams to represent technical and functional system relationships.
- Emphasizes the use of a disciplined process when creating and implementing designs and operates effectively as part of a team in doing so. Uses patterns and frameworks to develop, support and solve problems for enterprise level applications supported by a team.
- Actively follows the software and systems development lifecycle and DevOps practices.
- Automate common operations on critical systems in a safe and reliable manner.
- Collaborate with engineering teams to increase the operational stability of the platform.
- Helps team make tradeoffs between functional requirements, non-functional requirements and constraints
This posting reflects the Engineer II essential functions, qualifications, and physical requirements. The Engineer III has variable essential functions and qualifications. Competency and skill set will determine level of placement within the posted job family. |
