Using the Zendesk Support for Jira integration

[Amit]

Hi team,

We are currently working on integrating Zendesk with our Jira Data Center (on-premise) instance. Based on various community discussions and unofficial best practices, it appears that basic authentication (using Jira username and password) is commonly used for such integrations.

However, I was unable to find any official Atlassian or Zendesk documentation that clearly confirms whether:

Basic authentication is the recommended or only supported method for Jira Data Center when integrating with Zendesk.

Thanks,

Amit

[Amit]

Hi @Carlos Garcia Navarro, thanks for the update, but is it true that "On-prem Jira connections support basic authentication with passwords. OAuth2 is not supported for on-prem Jira connections."

[Carlos Garcia Navarro]

Hi @Amit ,

Welcome to the Community! According to the documentation, the recommendation is to use OAuth over basic authentication for most cases. OAuth requires more work to implement, but it uses a token-based workflow that is much more secure.

https://developer.atlassian.com/server/jira/platform/basic-authentication/

https://developer.zendesk.com/api-reference/ticketing/jira/jira/

https://developer.zendesk.com/api-reference/introduction/security-and-auth/