The Xray Test and Test Plan has Plan is Not Rendering Properly

[MR ᴩ ʜ ᴏ ᴇ ɴ ɪ x]

[Humashankar VJ]

Hi @MR ᴩ ʜ ᴏ ᴇ ɴ ɪ x 

To resolve the issue, unsubscribe and uninstall the existing Xray plugin, then reinstall Xray from the Atlassian Marketplace.

This will ensure you have the latest version of the plugin, potentially resolving any existing issues and getting you up and running smoothly again.

To learn more:

• When configuring X-Ray for a new project, we encountered an error: "Error rendering web panel" | Jira and Jira Service Management | Atlassian Support
• [Xray Cloud] Error Rendering Web Panel - Product Support Knowledge Base - Product Support Knowledge Base

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

[MR ᴩ ʜ ᴏ ᴇ ɴ ɪ x]

Hi @Humashankar VJ 

I performed a fresh installation of Xray, but I’m still encountering the same rendering issue. Previously, I was facing an Xray Health Check error as well. Based on my findings and recommendations from the community, a reinstallation was suggested as a potential fix.

I followed this advice by reinstalling Xray But the Health check issue is Resolved and i created a new account to replicate the setup from scratch. However, the issue persists and I’m still seeing the error: "Error Rendering Web Panel"

Please let me know if there are any further steps or configurations to resolve this.

Thanks.

[Humashankar VJ]

Hi @MR ᴩ ʜ ᴏ ᴇ ɴ ɪ x 

Please ensure all required global and project permissions are set for Xray.

Double-check your project’s field configuration for any required fields that might block Xray panels from rendering.

Clear your browser cache or try a different browser to rule out display issues. Since you’ve resolved the health check but the error persists, there may be a deeper configuration problem. If these steps don’t help, contact Xray support for further troubleshooting.

Best Regards