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Problem installing "Unfortunately, we’re unable to process your request."

Cristopher Chanto
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April 6, 2026

Dear Community,

We are currently experiencing an issue when trying to re-install the Time Tracker app and Checklist app. The following error appears: 

Unfortunately, we’re unable to process your request. Please retry again in some time.

We suspect this issue arose because we had previously switched our Jira plan from a paid subscription back to the free license. Could you kindly assist us in resolving this installation problem or advise if any additional steps are needed?

Thank you in advance for your support.

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Elías Mena
April 6, 2026

This is a big problem

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