My Jira/Bitbucket account disappeared

[Alix]

My Jira and Bitbucket account at cityvibe.atlassian.net just disappeared. I can log in using my username and password, but it just looks like a generic account with no data or anything in there whatsoever. There were at least 15 to 20 projects for our company in there, and now they are just gone. Please help.

[Trudy Claspill]

Hello @Alix 

Welcome to the Atlassian community.

Are you one of the Organization Admins for the Organization under which the Jira site exists? Or are you an App Admin for the Jira app? If not have you reported this to them?

If you are the admin, have you logged into the Administration hub to find out the information available there about the subscriptions? Have you checked the Trash or Archive folders for Jira projects to see if the projects are there?

Could an admin have deleted the content or cancelled the subscriptions?

Was your company using Free subscriptions or paid subscriptions? If Free, when was the last time any body accessed the data within Jira or Bitbucket?

Note that this is a user community populated mostly by users of the Atlassian products. We don't have access to your site or subscription information.